wenph Casino Privacy Policy

1 Introduction

wenph ("we," "us," or "our") operates the online casino platform accessible at wenph.app. We are committed to protecting the privacy and personal data of every individual who interacts with the wenph platform, whether as a registered Player, a visitor to our website, or a recipient of our communications.

This Privacy Policy describes the types of personal information wenph collects, the purposes for which it is processed, the parties with whom it may be shared, and the rights available to you as a data subject under Philippine law. This Policy applies to all personal data processed by wenph in connection with the wenph platform and services.

By registering for a wenph Account or using the wenph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the wenph platform.

2 Personal Data We Collect

wenph collects the following categories of personal data in connection with the operation of the wenph platform:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — 21+ requirement)
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address (province, city/municipality)

2.2 KYC & Verification Data

• Copies of valid Philippine government-issued identification documents (e.g., PhilSys ID, passport, driver's license, UMID, SSS ID, voter's ID)
• Selfie or facial image for identity verification purposes
• Proof of address documents where required

2.3 Financial Data

• GCash or PayMaya / Maya account details (mobile number associated with the e-wallet)
• Philippine bank account details (account name, bank name, account number) for withdrawal processing
• Transaction history, including deposit amounts, withdrawal amounts, and dates

2.4 Gaming & Activity Data

• Game session history, including games played, wagers placed, and outcomes
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status)
• Customer support interaction records

2.5 Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session timestamps and platform usage patterns
• Cookie identifiers and similar tracking data (see Section 9)

3 How We Collect Your Data

wenph collects personal data through the following means:

• Directly from you: When you register for a wenph Account, complete KYC verification, make a deposit or withdrawal, contact wenph support, or participate in promotions.
• Automatically: When you access and use the wenph platform, our servers automatically collect technical and device data, including your IP address, browser type, and session activity, through cookies and server logs.
• From third-party verification providers: wenph may use third-party identity verification services to assist with KYC compliance. These providers supply wenph with verification results and may process your identity documents on wenph's behalf.
• From payment processors: When you make a deposit or withdrawal via GCash, PayMaya / Maya, or a Philippine bank, the relevant payment processor may share transaction confirmation data with wenph for reconciliation purposes.
• From regulatory authorities: wenph may receive information about you from PAGCOR or other Philippine regulatory bodies in connection with our compliance obligations.

4 How We Use Your Personal Data

wenph processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your wenph Account, including processing your registration, verifying your identity, and managing your Account settings.
• Service delivery: To provide you with access to wenph's games, promotions, and platform features, and to process your deposits and withdrawals.
• KYC & regulatory compliance: To verify your identity and age (21+ requirement), comply with PAGCOR licensing conditions, and meet our obligations under Philippine anti-money laundering laws (AMLA, as amended).
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the wenph platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and administer responsible gaming tools in accordance with PAGCOR guidelines.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about wenph offers and new games.
• Platform improvement: To analyze usage patterns, conduct internal research, and improve the wenph platform's performance, features, and user experience.
• Legal compliance: To comply with applicable Philippine laws, regulations, court orders, and regulatory directives.

5 Legal Basis for Processing

wenph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your wenph Account and provide the services you have registered for.
• Legal obligation: Processing required to comply with wenph's obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate interests: Processing necessary for wenph's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Where wenph relies on your consent as the legal basis for processing — for example, for optional marketing communications — you may withdraw your consent at any time by updating your Account notification preferences or contacting wenph support.

6 Data Sharing & Disclosure

wenph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. wenph may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya / Maya, and Philippine banking partners, for the purpose of processing your deposits and withdrawals.
• KYC & identity verification providers: Third-party services engaged by wenph to assist with identity verification and age confirmation, acting as data processors under wenph's instructions.
• Game content providers: Licensed game studios and software providers whose games are available on the wenph platform. These providers may receive anonymized session data for game performance and fairness auditing purposes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council ( AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law, regulation, or lawful order.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by wenph, subject to strict confidentiality obligations.
• Successor entities: In the event of a merger, acquisition, or sale of wenph's business or assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom wenph shares personal data are required to handle that data in accordance with applicable Philippine privacy laws and wenph's data processing standards. wenph does not authorize any third party to use your personal data for their own independent marketing or commercial purposes.

7 Data Retention

wenph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically, wenph applies the following retention periods as a general guide:

• Account and KYC data: Retained for a minimum of five (5) years from the date of Account closure, as required by Philippine anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with AMLC reporting requirements.
• Gaming activity data: Retained for a minimum of three (3) years from the date of each session, for dispute resolution and regulatory audit purposes.
• Customer support records: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year thereafter, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, wenph will securely delete or anonymize your personal data in accordance with its data disposal procedures, unless further retention is required by law.

8 Data Security

wenph implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and wenph's servers.
• Encryption of sensitive data at rest, including KYC documents and financial information.
• Role-based access controls limiting access to personal data to authorized wenph personnel on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of wenph's systems.
• Two-factor authentication (2FA) options for Player Accounts to reduce the risk of unauthorized access.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While wenph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. wenph cannot guarantee absolute security, and you use the wenph platform at your own risk in this regard. You are responsible for maintaining the security of your own Account credentials.

9 Cookies & Similar Technologies

wenph uses cookies and similar tracking technologies on the wenph platform to enhance your experience and support platform operations. A cookie is a small text file placed on your device when you visit a website. wenph uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the wenph platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language and display settings, to provide a more personalized experience on wenph.
• Analytics cookies: Used to collect anonymized information about how Players use the wenph platform, including pages visited and features used, to help wenph improve the platform's performance and usability.

wenph does not use advertising or cross-site tracking cookies. You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to use certain features of the wenph platform, including logging in to your Account.

10 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by wenph:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right of access: The right to request a copy of the personal data wenph holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data wenph holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wenph's legal retention obligations.
• Right to object: The right to object to the processing of your personal data on grounds relating to your particular situation, where wenph is processing your data on the basis of legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe wenph has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact wenph's Data Protection Officer using the contact details provided in Section 14. wenph will respond to your request within a reasonable timeframe and in accordance with NPC guidelines. Please note that some rights are subject to limitations under applicable law — for example, wenph may be required to retain certain data for regulatory compliance purposes even if you request its deletion.

11 Children's Privacy & Age Restriction

The wenph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. wenph does not knowingly collect personal data from individuals under the age of 21.

If wenph becomes aware that personal data has been collected from an individual under 21 years of age, wenph will immediately suspend the associated Account, delete the personal data in question, and return any funds deposited after completing appropriate verification procedures.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to wenph, please contact wenph's Data Protection Officer immediately using the contact details in Section 14 so that appropriate action can be taken.

12 Cross-Border Data Transfers

wenph primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to, or accessed by, service providers or partners located outside the Philippines — for example, in connection with cloud hosting infrastructure or game content providers operating internationally.

Where such cross-border transfers occur, wenph ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to apply data protection standards equivalent to those required under the Philippine Data Privacy Act of 2012.

By using the wenph platform, you consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.

13 Changes to This Privacy Policy

wenph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, wenph will notify registered Players via the mobile number or email address associated with their Account, and will publish the updated Policy on this page with a revised effective date.

Your continued use of the wenph platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how wenph protects your personal data.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or wenph's handling of your personal data, please contact wenph's designated Data Protection Officer (DPO):

• Platform: wenph — wenph.app
• Email: [email protected]
• Support Email: [email protected]
• Mailing Address: wenph Data Protection Officer, Metro Manila, Philippines

wenph aims to respond to all data subject requests and privacy inquiries within fifteen (15) business days of receipt. If you are not satisfied with wenph's response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.